Frequently Asked Questions - Generic Peptides

Find quick answers to common questions about Generic Peptides, including product information, ordering, shipping, payments, research-use guidelines, and customer support.

Ready to manage your account? It's easy. Just follow these steps:

  1. Go to the login page: click here to access the login/registration page.
  2. Log in or register: if you already have an account, enter your email and password to log in. If you're new, click Register to create your account — it's quick and easy.

No problem. If you've forgotten your password, you can reset it in a few clicks:

  1. Go to the password reset page.
  2. Enter your email address — the one associated with your account.
  3. Check your inbox — you'll receive an email with reset instructions. Follow the link and create a new password that's secure and easy for you to remember.

Want to keep your profile up to date? You're in control. Here's how:

  1. Go to your profile page: click here to access your profile information.
  2. Edit your information: you can update your email, name, phone number, and other personal details.
  3. Change your password (optional): if you'd like to change your password, you can do it here too. Choose something strong — easy for you to remember, hard for others to guess.
  4. Save your changes: once you're happy with the updates, click Update to finalize your profile.

Need to add a new shipping address or update an existing one? Managing your addresses is straightforward:

  1. Go to your Addresses page: click here to access your addresses.
  2. Add a new address: click Add New Address and fill in the required information. Double-check for typos to ensure smooth delivery.
  3. Edit an existing address: find the address you want to update and click Edit. Make any necessary changes and save your updates.
  4. Delete an address: if you no longer need a particular address, click Delete to remove it from your list.

Tip: Keep your addresses up to date for smooth and efficient shipping.

Your balance reflects any store credit, cashback rewards, or referral bonuses you've accumulated. You can use your balance toward purchases on our website.

Checking your balance: you can view your current balance in the My Account section of our website. If your balance is positive, you'll see the amount available for your next purchase.

Using your balance: when placing an order, you'll have the option to Pay from My Balance. If your balance covers the entire order amount, you can use it to pay for the full purchase. If your balance is less than the order total, you can use it to partially pay and cover the remaining amount with another payment method.

Ways to grow your balance:

  • Cashback on every order, depending on your payment method:
    • Crypto (20% cashback): the most secure and rewarding way to pay. We accept BTC, LTC, ETH, BCH, and USDT.
    • PayPal (10% cashback): quick and easy; a fee applies.
    • Credit Card (10% cashback): convenient; a fee applies.
    • Money Transfer (10% cashback): pay securely via Western Union or other money transfer.
  • Refer your friends: for every friend you refer who places an order, you'll earn 10% of their order total as a referral bonus — and you'll keep earning 10% on every order they place for life.
  • Leave product reviews: earn credit by sharing your experience with our products. Every review counts.
  • Loyalty programs and promotions: keep an eye out for special offers, contests, and loyalty programs that can boost your balance.

For more details, check our Cashback & Loyalty Programs section.

Want to revisit a past order or track down details? You can easily access your full order history on our website.

  1. Go to "My Orders": click here to head straight to your order history.
  2. Browse your orders: you'll find a list of all past orders, including the order date, items ordered, total amount, and tracking information.

Your order history is a useful place to keep tabs on all your purchases.

Curious about your discounts? Any discounts applied to your account will automatically appear on product pages once you're logged in. You'll see the discounted prices right alongside the original prices, so you can easily track your savings.

Important note: your personal discount may be temporarily disabled during site-wide promotions or sales. This ensures only one discount is applied at a time, giving you the best possible deal.

Need to get in touch with our support team? Our ticketing system makes it easy to communicate with us and track your requests.

  1. Access your tickets: click here to go to My Tickets.
  2. View your tickets: you'll see a list of all your tickets, including their status (open, closed, pending). Click on a ticket to view the conversation and any responses from our team.
  3. Create a new ticket: need help with something new? Click Create New Ticket and fill out the form. Provide as much detail as possible so we can assist you effectively.
  4. Reply to a ticket: to respond to an existing ticket, open it and type your message in the reply box.

For better communication and faster resolution, please rate your ticket and our customer support once your issue is resolved. This helps our administrators monitor service quality and address any recurring problems.

Related Questions

Want to share with your friends? Our referral program is a simple way to do it — and a great way to grow your balance.

Here's how it works:

  • Refer your friends: share your unique referral link (you'll find it in your account dashboard).
  • They get a discount: your friends get a discount on their first order.
  • You get rewarded: you earn 10% of their order total as a referral bonus, added directly to your account balance.
  • Keep earning: you'll continue to earn 10% on every order they place for life.

It's a win-win — you get rewarded, your friends save on their orders.

Plus, don't forget our other ways to earn rewards:

  • Cashback on every order: up to 20% depending on your payment method.
  • Credits for reviews: share your thoughts on our products and earn credits for every review you leave.

Deleting an account We're sorry to see you go. If you need to delete your account, here's how:

  1. Create a ticket: go to My Tickets and create a new ticket with the subject "Account Deletion Request."
  2. Provide a reason: in the ticket, let us know the specific reason for deletion. This helps us understand our customers and improve our services.
  3. Confirm your identity: our customer support team may ask you to verify your identity to ensure account security.

Important notes:

  • Deleting your account is permanent and cannot be undone.
  • All your data, including order history and account balance, will be deleted.
  • Any active orders associated with your account may be affected.

If you have any concerns about account security or need assistance with a different issue, please don't hesitate to reach out — we're here to help.

To keep you in the loop about your order's progress, we use a few different status indicators. Here's what each means.

Order status:

  • Locked — your order hasn't been fully paid or is partially paid. In this status, your order is inactive for shipping. To activate it, you'll need to complete the payment or have it activated by our admin team.
  • Active — your order has been fully paid and is ready to be processed for shipping.

Shipping status:

  • Pending — your order is active and waiting to be assigned to a shipper. Once assigned, the shipper will start preparing your items for shipment.
  • Semi-Shipped — part of your order has been shipped, and the remaining items are still being processed. This usually means your order will arrive in multiple packages. You can track the shipped portion using the tracking number in your shipping confirmation email. Important: if your order shows "Semi-Shipped" for an extended period, some items may be out of stock. Contact our support team to check the status and explore options for changing products or finding alternatives.
  • Shipped — your entire order has been shipped, and you can track its progress using the tracking number(s) in your shipping confirmation email.
  • Received — you've received your order and marked it as "received" in your order history. Thanks for helping us keep our shipping statistics accurate. Marking your order as received also earns you bonuses and credits.

We understand how concerning it can be if your package goes missing. If you suspect your package has been lost or stolen, please don't worry — we're here to help.

Here's what to do:

  1. Contact customer support — create a ticket in the My Tickets section and provide your order ID along with any relevant details about the missing package.
  2. Verification process — our support team will guide you through verification to confirm the details of your order and shipping address. This helps us ensure account security and prevent fraudulent claims.
  3. Resolution — once verification is complete, we'll work with the shipping carrier to investigate and determine the best course of action. We'll make sure you receive the products you ordered or issue a full refund.

Need to make a change to your order? You can easily edit your order anytime before it's paid.

Here's how:

  1. Go to "My Orders" — click here to access your order history.
  2. Edit your order — find the order you want to change and click Edit. You can add or remove items, change quantities, or update your shipping address.
  3. Save your changes — once you're happy with the updates, click Place Your Order to finalize.

Important: once your order is paid, you won't be able to make changes yourself. If you need to change something after payment, create a ticket in the My Tickets section and specify your Order ID. Our support team will be happy to assist and see if any changes can be made — as long as your order hasn't already been shipped.

Want to provide special instructions for your delivery? We're happy to accommodate your requests whenever possible.

Here's how:

  1. Add instructions during checkout — when placing your order, you'll find a field for Special Instructions or Delivery Notes. Use this space for any specific requests, such as:
    • "Leave at back door"
    • "Deliver to neighbor"
    • "Ring doorbell twice"
    • "Do not leave package in direct sunlight"
  2. Create a ticket — to ensure your special instructions are seen and followed, we recommend creating a ticket in the My Tickets section after placing your order. Mention your order ID and reiterate your instructions. This brings your request to the attention of our management team, who will make sure the shipper is aware.

While we do our best to accommodate special instructions, please keep in mind that some requests may not be feasible depending on the shipping carrier and circumstances.

We understand it can be frustrating when your order is delayed. While we strive for prompt deliveries, sometimes shipments take longer than expected.

Here's what you can do:

  1. Check your tracking information — keep an eye on your package's progress using the tracking number in your shipping confirmation email. You can track on our website or the shipping carrier's website.
  2. Consider external factors — various factors can influence delivery times: high package volume during peak seasons, unexpected weather, customs delays, and occasional issues with shipping carriers.
  3. Contact customer support — if your package is significantly delayed beyond the estimated timeframe, please don't hesitate to contact our team. We'll investigate, provide updates, and work with the carrier to find a solution.

We appreciate your patience. We're committed to getting your order to you as quickly as possible.

We're committed to delivering your order wherever local regulations allow. To ensure smooth processing, please be aware of these restrictions.

Country-specific restrictions

Some of our stores or manufacturers may have restrictions on which countries they can ship to. For example:

  • Domestic USA products may not be shipped outside the USA.
  • Certain brands or products may not be shipped to specific countries (e.g., Australia, Israel).

Always check the product page and your shopping cart for any restrictions that apply to your order.

Seized packages

In the rare event that your package is seized by customs or authorities, we'll work with you to find a solution. To help prevent this in the future, please provide an alternative shipping address for added safety.

Disallowed addresses

If your address is flagged as a "Disallowed Address" in our system, we won't be able to ship to that location. This usually happens due to security concerns, past delivery issues, or restrictions imposed by carriers.

If your address is disallowed or you have any questions, please create a ticket in the My Tickets section to discuss with our support team.

Need to update your shipping address? You can easily do it yourself if your order hasn't shipped yet.

Here's how:

  1. Go to "My Orders" — click here to access your order history.
  2. Edit your order — find the order you want to change and click Edit.
  3. Update your address — enter your new shipping address in the appropriate fields.
  4. Save your changes — click Place Your Order to finalize.

Important: if your order status has changed from Pending to Shipped or Semi-Shipped, it may be too late to change the address yourself. You can still create a ticket in the My Tickets section and explain your situation. Our support team will do their best to assist and update your address if possible.

Want to know when your order will arrive? You can find the estimated delivery date in a couple of places:

  • Your order confirmation email — the email we sent when you placed your order includes the estimated delivery date.
  • "My Orders" section — log in to your account and go to My Orders. The estimated delivery date is listed there.

These dates are estimates and can vary slightly depending on the carrier and any unforeseen circumstances. You can always track your package for a more accurate idea of when it will arrive.

Tracking your package

You can use the tracking number from your shipping confirmation email in several ways:

  • On our website — track directly in the My Orders section.
  • Universal tracking site — for a broader view, use a site like www.17track.net.
  • Carrier's website — if you know which carrier is handling your package (USPS, DHL, UPS, FedEx), track directly on their official website.

Tip: if you're located in the USA, you can track USPS packages at usps.com.

Help us improve delivery estimates

To help us provide accurate delivery estimates, please mark your package as received in your order history as soon as it arrives. This helps us gather data on shipping times and improve our service for everyone.

Typical delivery timeframes

  • International shipping — typically 10–15 days on average.
  • Domestic shipping — usually 2–5 days.

Having trouble tracking your package? Here are a few things to check:

  1. Track on our website — try tracking directly on our website using the tracking number in your shipping confirmation email. Go to the My Orders section to get started.
  2. Double-check the tracking number — typos happen. Make sure you've entered the number exactly as it appears in your shipping confirmation email.
  3. Give it some time — it can take 24–48 hours for tracking information to be activated by the carrier. If your order was recently shipped, try again later.
  4. Contact customer support — if you've double-checked and it's still not working after 48 hours, please reach out. There may be a rare issue with the tracking number or a simple human error we can fix.

We understand it can be frustrating when your tracking shows no movement. Here's what you need to know.

Average delivery times

While we strive for speedy deliveries, average times vary by location and can be around 10–15 days after the shipping date.

Peak seasons and unexpected delays

During peak seasons like Christmas, Black Friday, or major holidays, carriers experience a surge in package volume. This can lead to delays, and your package may take longer to arrive (up to 20–45 days in some cases).

Unexpected events like severe weather can also impact delivery times.

Troubleshooting a stuck package

  1. Check for updates — continue monitoring the tracking information for changes.
  2. Allow for extra time — consider the factors above and allow for extra delivery time, especially during busy periods.
  3. Contact customer support — if you've waited significantly longer than the estimated timeframe and your package still hasn't moved, please reach out. We'll investigate with the carrier and provide updates or alternatives.

If you've received only some of your items, don't worry — there are a couple of reasons.

Multiple packages

To ensure efficient delivery, we sometimes split your order into multiple packages. This can happen if you ordered a variety of items with different sizes or weights, or if some items are in higher demand.

Check your order details: head to the My Orders section to see if your order was shipped in multiple packages. You'll find a list of all packages with their tracking numbers.

Missing items

If you only have one package listed and you're still missing items, there may have been a mistake during packing or shipping.

What to do:

  1. Mark what you received — in your order details, mark the items you did receive as "received." This helps our system flag potential issues.
  2. Contact customer support — reach out and they'll investigate. They may ask for a picture of the package and its contents to understand what happened. We'll work with the carrier to track down the missing items or send replacements as quickly as possible.

Multiple packages — marking as received and leaving reviews

If your order was shipped in multiple packages, please remember to mark each package as received once it arrives. And don't forget — you can earn cashback or credit for every product review you leave on our website.

"Semi-Shipped" means part of your order is already on its way, while the rest is still being prepared. This usually happens when you order products from different warehouses or manufacturers.

We understand it's more convenient to receive everything at once, so a tip for future orders:

Choose products from the same manufacturer or shipping location — when browsing, try to stick to products shipped from the same place. This increases the chances of your entire order being packed and shipped together.

In the meantime, you can track the shipped portion using the tracking number in your shipping confirmation email. We'll notify you as soon as the remaining items are shipped, and you'll receive a separate tracking number.

If you missed a delivery and your package was returned to us, here's what to do.

Check your tracking information

First, check the tracking on our website or the carrier's website. Look for status updates like "Notice Left (No Authorized Recipient Available)." This usually means the driver attempted delivery but couldn't leave the package because no one was available.

Contact your local post office

If tracking shows an attempted delivery, contact your local post office as soon as possible. Provide your tracking number and request to pick up the package. In most cases, the post office holds packages for a certain period before returning them to the sender.

Contact customer support

If you're unable to retrieve your package from the post office or have any questions, please contact our support team. We'll do our best to assist and explore alternative delivery options or arrange a reshipment. Please note that additional shipping fees may apply for redelivery.

Preventing future missed deliveries

  • Provide delivery instructions — when placing your order, you can provide special instructions like "Leave at back door" or "Deliver to neighbor."
  • Ship to a different address — if you know you won't be home, consider shipping to a workplace or a friend's house.
  • Use a package locker or pick-up service — some carriers offer lockers or pick-up services that let you collect your package at your convenience.

We're sorry if you received a product different from what you ordered. While we strive for accuracy, mix-ups can occasionally happen — and we'll make it right.

What to do:

  1. Check your order — double-check your order confirmation email to make sure the product you received doesn't match any of the items you actually ordered.
  2. Mark any correct items — if you received some of the correct items, please mark those as "received" in your order history. This helps our system identify discrepancies.
  3. Contact customer support — create a ticket in the My Tickets section with your order ID and a description of the incorrect product. You may be asked to take a picture to help us understand the situation. Our team will assist with a return and arrange for the correct product to be shipped.

We sincerely apologize for the inconvenience. Our support team will take good care of you, and you can expect credit or a free product as a thank-you for your patience.

Generally, no — we don't require a signature for delivery. However, there are a couple of things to keep in mind:

  • Local post office policies — your local post office may have its own policies regarding signatures. In some cases, they may request a signature at their discretion, even if we don't.
  • Special delivery instructions — to ensure smooth delivery, provide any special instructions to your local post office or delivery person. For example, you might request that the package be left at a specific location or with a neighbor.

Tip: keep an eye on your tracking details to stay informed about your package's progress and estimated delivery date. This helps you anticipate the delivery and make any necessary arrangements.

We offer a variety of convenient and secure payment methods to make checkout simple. The options available depend on your order history with us.

For first-time customers

If this is your first order, you can choose from the following payment methods:

  • Money Transfer — enjoy 10% cashback. Minimum and maximum transaction limits may apply.
  • Bank Wire Transfer — receive 10% cashback. Minimum and maximum transaction limits may apply.
  • Cryptocurrency — enjoy 20% cashback and instant order updates. We accept Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT TRC20, and USDT ERC20. There are no minimum or maximum transaction limits for crypto payments.

Important: payments made via Money Transfer or Bank Wire Transfer may take 24–48 hours to process and confirm your order.

For returning customers (1+ paid orders)

Once you've completed at least one paid order with us using Money Transfer or Cryptocurrency, you'll unlock additional payment options:

  • Zelle — 10% cashback. A fee applies. Allow 24–48 hours for processing and order updates.
  • PayPal — 10% cashback. A fee applies. Allow 24–48 hours for processing. Minimum and maximum transaction limits may apply.
  • Credit Card — 10% cashback. We support both 3D Secure and non-3D Secure transactions. A fee applies. Allow 24–48 hours for processing. Minimum and maximum transaction limits may apply.
  • Venmo — 10% cashback. A fee applies. Allow 24–48 hours for processing. Minimum and maximum transaction limits may apply.
  • Cash App — 10% cashback. A fee applies. Allow 24–48 hours for processing. Minimum and maximum transaction limits may apply.

Yes. After you submit your payment, you'll receive a detailed order confirmation email. This email includes your order summary, payment information, and any tracking numbers (if available).

Didn't get the email?

  • Check your spam folder — confirmation emails sometimes end up there.
  • Contact customer support — if you still can't find the email, please reach out and we'll be happy to assist.

Automatic payment notifications

We use automated systems to keep you updated on the status of your payment. You'll receive notifications for every step of the process, from the moment you submit your payment until it's fully processed and your order is ready to ship.

Important: provide payment information

To help us process your payment quickly and accurately, please provide the necessary details:

  • MTCN (Money Transfer Control Number) — for Money Transfer payments.
  • Transaction ID — for cryptocurrency payments.
  • Bank receipt — for bank wire transfers.

This information helps us identify your payment and update your order status promptly.

Mistakes happen. If you accidentally submitted incorrect payment information, don't worry — we can fix it quickly.

Just follow these steps:

  1. Contact customer support — reach out as soon as possible by creating a ticket in the My Tickets section.
  2. Provide the correct details — let our team know the correct payment information. They'll update your order details and ensure your payment is processed smoothly.

We're here to help every step of the way.

Processing time depends on the payment method you choose:

  • Cryptocurrency (20% cashback) — instant processing. Your order status is updated immediately after you complete your crypto payment. It's the most secure, fastest, and most rewarding way to pay.
  • Money Transfer (10% cashback) and Bank Transfer (10% cashback) — typically 24–48 hours. We need a little extra time to manually confirm these payments and update your order status.
  • Zelle, Credit Card, PayPal — after you submit your payment information, it can take 24–48 hours for our billing department to process it. We carefully review each transaction for accuracy and security.

We appreciate your patience as we work to process your payment and get your order ready to ship.

If your payment is cancelled, don't worry — your funds are safe, and we'll work with you to get things back on track.

Different payment methods, different procedures

The process for handling a cancelled payment varies depending on the method you used.

Money Transfer

If your payment was cancelled, you'll need to provide us with the exact details of your transaction so we can locate your funds and re-initiate the payment. This may include the MTCN (Money Transfer Control Number), sender information, and receiver information.

PayPal, Venmo, Zelle

If your payment was cancelled using one of these services, please provide us with the exact transaction ID or the email address associated with your payment account. Sometimes the name or email used for shipping is different from the one used for payment, so double-check and provide the correct details.

Cryptocurrency

If your crypto payment was cancelled, the funds should automatically return to your wallet. However, please double-check your wallet address and transaction history to confirm.

Important: to help us track your cryptocurrency payment, please provide:

  • The wallet address you used to send the payment
  • The type of cryptocurrency you used (e.g., Bitcoin, Ethereum)
  • The transaction ID (TXID)

Warning: for Ethereum payments, please use the Ethereum Network only. Do not use L1, L2, BNB, or Base Networks, or your funds will be lost.

If you have any issues locating your funds, our support team can help.

Contact customer support

If your payment has been cancelled, please contact our support team as soon as possible. They'll guide you through the process, answer any questions, and help you resolve the issue quickly so you can get your order on its way.

Want to switch your payment method? No problem. As long as your order hasn't shipped yet, you can easily change your payment method and complete your purchase.

Here's how:

  1. Go to the payment page — click the link in your order confirmation email or log in to your account and go to the My Orders section. From there, you can access the payment page for your current order.
  2. Select a new payment method — choose from the available options. You'll see the details of each method, including any applicable fees and cashback rewards.
  3. Complete your payment — enter your payment information and confirm. Once your payment is processed, your order will be updated and we'll get started on packing.

We understand that sometimes things don't go as planned, and you may need to return a product. While we can't accept returns for products that have already been shipped (due to them being shipped from various locations), we're committed to finding a solution that works for you.

If you need to return a product, please follow these steps:

  1. Contact customer support — create a ticket in the My Tickets section and explain the reason for your return. Please provide your order ID and any relevant details about the product.
  1. Work with our team — our support team will be happy to discuss your options and find the best solution for your situation. We may be able to:
  • Reship the product if there was an error with your order.
  • Help you exchange the product for a different one.
  • Issue a credit to your account that you can use for future purchases.

We value your satisfaction and want to ensure you have a positive experience with our products and services. Our support team is here to help you every step of the way.

Need a refund? We're here to help. To initiate a refund request, please contact our customer support or billing department. They'll discuss your situation and find the best solution for you.

Here's how to reach out:

  • Customer support — create a ticket in the My Tickets section and explain the reason for your refund request.
  • Billing department — send an email to the billing department with the details of your request.

Important notes:

  • Payment service refunds — if you request a refund through your payment service provider (e.g., PayPal, Credit Card, Zelle), your account may be disconnected from using that payment method for future orders. However, our support team can help you identify and resolve the issue quickly so you can continue using your preferred payment method.
  • Initiating refunds — if the issue is on our end (e.g., an error with your order, a defective product), we'll be happy to issue a refund. The refund must be initiated by us to ensure proper processing and prevent any complications.

We value your satisfaction and are committed to working with you to find the best resolution for your refund request.

The time it takes to receive your refund depends on a few factors — primarily the payment method you used and the type of refund you're receiving.

Refund to account balance

If you've agreed with our support team to receive a refund as store credit in your account balance, it will typically appear within 1–2 minutes. Our team can quickly add the credit to your account once the refund is approved.

Refund processed by billing department

If your refund needs to be processed by our billing department, the timeframe varies depending on your payment method:

  • PayPal or Credit Card — refunds usually take 1–3 business days to process.
  • Cryptocurrency — refunds to crypto wallets can take 1–2 days, depending on the amount and current blockchain network activity.
  • Other payment methods — processing time may vary. Please contact our support team for specific details.

We'll do our best to process your refund as quickly as possible.

We're sorry to hear that your order wasn't in perfect condition when it arrived. While we strive for perfection, mistakes can happen — and we're committed to making things right.

If you received the wrong items or if your products were damaged during shipping, please follow these steps:

  1. Contact customer support — create a ticket in the My Tickets section and provide your order ID. Explain the issue in detail and let us know which items were incorrect or damaged.
  2. Provide documentation — to help us assess the situation and identify the cause of the problem, you may be asked to provide pictures of the package and the damaged or incorrect items. This helps us verify the issue and improve our packing and shipping processes.
  3. Resolution — our support team will work with you to find the best solution, which may include:
    • Sending you the correct items.
    • Replacing the damaged items.
    • Issuing a full or partial refund.

We value your satisfaction and want to ensure you receive the products you ordered in perfect condition. Our support team is here to assist you every step of the way.

While we take every precaution to ensure your order reaches you safely, there are rare instances where customs or other authorities may seize a package. If this happens, we're here to help you navigate the situation.

Customs letter

If your package is seized, you may receive a customs letter explaining the reason for the seizure and any required actions. However, a customs letter is not always issued.

Contact customer support

If your tracking information indicates that your package has been seized, or if you receive a customs letter, please contact our support team immediately. Create a ticket in the My Tickets section and provide:

  • Your order ID
  • A copy or photo of the customs letter (if received)
  • A new shipping address for your order

Reshipment

To ensure you receive your order, we'll typically arrange for a reshipment to the new address you provide. Our support team will guide you through the process and keep you updated on the status of your reshipment.

To ensure secure and efficient delivery, we have specific policies in place for shipping to high-risk countries.

No-reship policy

We maintain a strict no-reship policy for orders to high-risk countries. This means that if a package is seized or undeliverable for any reason, we will not be able to reship it to the same address or any other address within that country.

High-risk countries

High-risk countries typically include, but are not limited to:

  • Canada
  • Australia
  • China
  • South Korea
  • South America
  • Africa
  • Middle East
  • Singapore
  • APO/FPO addresses

Due to strict customs clearance regulations, we may also refuse to ship to the following countries:

  • Netherlands
  • Finland
  • Norway
  • Sweden
  • France
  • Germany
  • Hungary
  • Austria
  • Slovakia
  • Czech Republic
  • Switzerland
  • Russian Federation
  • Belarus
  • Ukraine

Store-specific policies

High-risk country designations may vary from store to store within our network. Some stores may be able to ship to certain countries on the list above, while others may have additional restrictions.

Contact customer support

If you're unsure about your country's risk status or have any questions about shipping to a high-risk country, please contact our support team before placing an order. They can provide the most up-to-date information and guide you through the process to ensure a smooth and successful delivery.

Earning cashback is simple. Every time you place an order, you have the opportunity to earn cashback based on the payment method you choose.

Cashback breakdown

  • Cryptocurrency (20% cashback) — maximize your rewards with crypto. Pay with Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT TRC20, or USDT ERC20 and enjoy a 20% cashback bonus on your order total.
  • Money Transfer (10% cashback) — get a 10% cashback reward when you pay with Western Union.

How cashback works

Your cashback is automatically calculated and added to your account balance after your order is processed. You can then use your cashback balance toward future purchases on our website.

Important: cashback earned from orders has an expiration date, so be sure to use it before it's gone. You can find the expiration date for your cashback in your account dashboard or your order confirmation email.

Want to share with your friends? Our referral program makes it easy and rewarding.

Here's the deal:

  1. Refer a friend — share your unique referral code with a friend who's new to our site. You can find your code in your account dashboard.
  2. Your friend saves — your friend uses your code at checkout and receives 10% off their first order.
  3. You earn rewards — you earn 10% in rewards credit based on your friend's order total. This credit is automatically added to your account balance.
  4. Repeat for more rewards — the more friends you refer, the more rewards you earn.

Important notes:

  • Your referral code cannot be used for discounts on your own account.
  • Your referral code will not work if the ordering account's IP address matches the one linked to your code. It's designed for new referrals only.

Had a great experience with us? Share your feedback and earn rewards.

Here's how it works:

  1. Write a review — share your positive experience on a review website.
  2. Submit your review — log in to your account and go to My Reviews. Submit the link to your published review.
  3. Get rewarded — once your review is approved, you'll receive a discount coupon code worth 10% of your last order total. You can use this code on your next purchase.

Bonus rewards

You can also earn credit toward your account balance by leaving reviews directly on our website. After you receive your order and mark your products as "received," take a few minutes to share your thoughts about your order or specific products. Once you submit your review, we'll add a credit to your account that you can use for future purchases.

It's that simple — share your experience, help others discover our products, and earn rewards in the process.

Want to keep tabs on your rewards and see how much credit you've earned? You can track all your credits, cashback, and payment history in the My Payments section on our website.

Just follow these steps:

  1. Go to "My Payments" — click here to access your payment history.
  2. View your details — you'll find a complete overview of your credits, including cashback rewards, referral bonuses, and review credits. You'll also see a history of your payments, making it easy to track your spending and rewards.

Keeping track of your rewards is a great way to see how much you're saving on your purchases.

While we want you to enjoy your rewards to the fullest, some of them do have an expiration date. This helps us keep our rewards program sustainable and ensures everyone has a fair chance to benefit.

Expiration policy

  • Cashback on orders — cashback earned from placing orders expires after 6 months. Be sure to use it toward your next purchase within that timeframe.
  • Review credits — credits earned from leaving reviews also expire after 6 months. Don't let those rewards go to waste — use them on your next purchase.
  • Admin credits — credits added to your account by our administrators may have an expiration date or no expiration date, depending on the specific circumstances. If an expiration date applies, it will be clearly indicated in your account dashboard or in the notification you receive about the credit.

Tip: to avoid losing your rewards, keep an eye on your account balance and the expiration dates of your credits. Use them on your next purchase or save them for something special.

Missing some rewards or encountering an issue? We're here to help you troubleshoot and ensure you get the rewards you deserve.

Cashback considerations

First, double-check that your cashback is eligible. Cashback is not applied if there's a site-wide discount or promotion running. In those cases, you'll benefit from the site-wide discount instead.

Referral and review credits

For referral credits, make sure your friend has actually completed their order and the payment has been processed. You'll only receive the referral bonus once their order is finalized.

For review credits, ensure your review meets our criteria and has been approved. Sometimes reviews need a quick check to make sure they follow our guidelines.

Contact customer support

If you've confirmed that your cashback or credit should be applied and you still don't see it in your account, please contact our support team. They'll be happy to investigate the issue and make sure you receive the rewards you've earned.

We believe in transparency and want you to be well-informed about the legal aspects of our website and services. Here are some key legal details:

  • Terms of Service — our Terms of Service govern your use of our website and services. Please review the full document before placing an order.
  • Privacy Policy — we are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information.

Disclaimer

All products sold on this website are research peptides intended for laboratory research purposes only. They are not intended for human or veterinary use, are not approved by the FDA, EMA, or any other regulatory authority for therapeutic use, and are not intended to diagnose, treat, cure, or prevent any disease or condition.

The information provided on our website is for general informational purposes only and does not constitute medical, veterinary, or legal advice. Always consult a qualified healthcare professional or legal expert for personalized advice.

Age restriction

You must be of legal age to purchase products from our website. The legal age varies depending on your country. In most EU countries, the legal age is 18 years old. In the United States, you must be 21 years old to purchase certain products. Please check the legal status and age restrictions for purchasing these types of products in your country before placing an order.

Changing laws

Laws and regulations regarding the products we sell can change. It is your responsibility to stay informed about any changes to the laws in your country. We are not responsible for any legal issues that may arise due to changes in the law.

Modifications to legal information

We may update our legal information from time to time. Any changes will be posted on this page, and we encourage you to review this section periodically.

Our products are sold strictly as research peptides for in-vitro laboratory use. The legal status of research peptides varies depending on your country's regulations, and in some cases on your state, province, or region. It is essential to be aware of and comply with the laws in your jurisdiction.

Legality by country

  • Legal with restrictions — in some countries, research peptides may be legal but subject to certain restrictions on import, possession, or handling.
  • Restricted or illegal — in other countries, research peptides may be heavily restricted or completely illegal. Importing or possessing them could result in legal penalties.

Check your local laws

It is your responsibility to research and understand the specific laws and regulations regarding research peptides in your country, state, or region. We encourage you to consult with a legal expert if you have any questions or concerns.

Important: our products are sold for laboratory research purposes only. They are not approved by the FDA, EMA, or any other regulatory authority for human or veterinary use. We do not condone or support the use of our products outside of a controlled laboratory setting. We strongly advise that you use them responsibly and in accordance with your local laws and regulations.

To purchase products from our website, you must be of legal age in your country of residence. This ensures that you are legally allowed to purchase these research compounds.

Age requirements

The minimum age to order varies depending on your location and the specific products you are interested in. General guidelines:

  • Most countries — the minimum age is typically 18 years old.
  • United States — you must be at least 21 years old to purchase certain products.

Check local laws

It's essential to confirm the specific age restrictions and legal requirements for purchasing these types of products in your country. Laws and regulations can vary, and it's your responsibility to ensure you are complying with them.

If you have any questions or concerns about age restrictions, please don't hesitate to contact our customer support team.

Proper storage is critical for maintaining peptide stability and ensuring consistent research results. Follow these general guidelines, and always check the product label for compound-specific instructions.

Lyophilized (freeze-dried) peptides

  • Temperature — store at −20 °C or colder, ideally in a non-frost-free freezer to prevent temperature fluctuations.
  • Light — protect from direct light. Keep vials in their original packaging or a light-protected container.
  • Moisture — keep tightly sealed and away from humidity. Allow vials to reach room temperature before opening to prevent condensation inside the vial.
  • Stability — most lyophilized peptides remain stable for extended periods (often 12–24 months or longer) when stored properly. Refer to the product documentation for specific shelf life.

Reconstituted peptides

  • Temperature — store refrigerated at 2–8 °C after reconstitution.
  • Stability window — once in solution, peptide stability decreases significantly. Use within the timeframe specified for that compound.
  • Aliquoting — for compounds you'll use over time, consider aliquoting into smaller portions to minimize freeze-thaw cycles. Repeated freeze-thaw degrades peptide integrity.
  • Diluents — use only laboratory-grade diluents specified in the product documentation.

Environmental factors to avoid

  • Heat — keep all compounds away from heat sources. Excessive temperature accelerates degradation.
  • Light — direct sunlight and strong fluorescent light can degrade certain peptides. Store in a cool, dark place.
  • Humidity — moisture compromises both lyophilized and reconstituted material. Keep containers tightly sealed.

Secure storage

Store all research materials in a secure, designated laboratory location. Keep them separate from food, household items, and out of reach of children, pets, and untrained individuals.

If a vial arrives damaged, appears to have been compromised in transit, or shows signs of contamination, do not use the product. Document the issue with photographs and contact our support team immediately through the My Tickets section. Provide your order ID and a clear description of the issue, and we'll work with you to find a solution.

No. Generic Peptides supplies research-grade compounds for laboratory research only. We do not provide:

  • Dosing schedules or administration protocols
  • Guidance on use in humans or animals
  • Therapeutic recommendations of any kind
  • Information on combining compounds for any non-research purpose

Researchers are responsible for designing and validating their own experimental protocols in compliance with all applicable institutional, ethical, and regulatory requirements. The product label and Certificate of Analysis provide the technical specifications needed for legitimate research applications.

For any health-related questions, please consult a qualified healthcare professional. For questions about regulatory compliance, please consult a legal expert familiar with research compound regulations in your jurisdiction.